Customer Success Manager
FHR is a Stockholm based start-up with a vision to be number one supply for mobile repair entrepreneur around the globe.
We usually respond within a day
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The FHR Parts AB (Förenade handelskompaniet för reservdelar) is a multinational company focusing on the Mobile Segment products related to recycled mobiles, Spare parts and Accessories.
Sells mainly to European countries, through our web shop. We are a diversified team with long experience from product development, sourcing, sales, e-commerce, marketing and distribution. We want to grow with our existing brands and through developing our customers that mainly are service shops.
We are a young, ambitious, modern employer that believes in unveiling the full potential of the individual through a creative work environment and a great team.
The role
In this role you will mainly be responsible for our customer service processes. Please see the list below for details. You will report to our COO.
Key work tasks
· Sales support, back our sales team in daily tasks.
· Order management – manual order entry, as well as overseeing the order flow coming from B2B platform making sure any potential issues are resolved or escalated to higher priority
· Communicate with customers and solve day to day questions. Keep our customers satisfied, solve their problems and develop and anticipate our customers' needs.
· Communicate with our 3PL (Warehouse) to ensure orders are handled and distributed correctly
· Communicate with our Economic team to ensure invoices and Credits are handled correctly
· Various improvement projects to increase efficiency in processes at FHR Parts AB
About you
Professional experience has given you an understanding of customer service. You know how to communicate and handle most situations, especially when it comes to customer orders. You are a “doer” and you are service minded in general. You love working from a computer with different IT systems; the ones you are not already familiar with, you learn fast. Overall, you are meticulous as you know that a small mistake can cost a lot of time and effort in the future. You are also used to working in smaller organizations in a broad (and flexible) role.
Specific requirements
· 3+ years of relevant professional experience
· Proficiency level in both spoken and written English and Swedish
· Third language is a big plus for any of the following languages: Greek, Italian, France, German, Spanish, Arabic.
· Experience from working in Salesforce is a big plus.
Other information
· We offer a full time position with potential for development for the right candidate
· Start date: At latest 2021-08-15, so apply now!
- Department
- Office & Administration
- Locations
- FHR Parts AB
- Remote status
- Hybrid Remote
![Picture of Andreas Cermak](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/14b0c4aa-9dac-4be4-99af-ff556c7650fb/original.jpg)
FHR Parts AB
Why FHR?
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Meaningful Work
FHR helps entrepreneurs around the world to grow by providing extraordinary customer service and high quality products. Our mission is to always offer the most attractive and needed products in our industry. FHR is a hub of energy and excitement; we develop everyday as we evolve alongside the repair industry. Mobile tech is one of the most changing industries so we need to be updated, fast moving, adaptive and adjustable. -
Great people
We work collaboratively; always focused, having fun, and remembering that we need each other to create something extraordinary. Life at FHR centers around our core values: Trust, Growth, Drive, Responsibility, Customer Success, Transparency, Wellbeing, and Fun. These values make us a great team. At FHR, there are no hierarchies and your opinion is highly valued. We expect our team members to always participating in improving themselves by develop knowledge and skills both individually and as a company. We have strong relationship with our customers and our colleagues is our everyday family. -
Growth and learning
Members of our team enjoy great perks and success bonuses without limit. That's why member of the FHR team is offered stock options, so when we do well, you'll really feel a part of it. They also value the opportunity to learn from some of the most passionate and driven people in the industry, grow their career with us.
About FHR Parts AB
FHR is a Stockholm based start-up with a vision to be number one supply for mobile repair entrepreneur around the globe. FHR parts have costumers from New Caledonia, Estonia, Argentina, USA, Tunisia, Saudi Arabia, San Marino, Russia, Malaysia and our home country Sweden and many more. FHR have customers in 28 countries and continues growing to new locations. Our philosophy is to lead and help our customers to grow their business.
Our HQ is in Sweden but the team is partly located in China, Germany, Ukraine, Poland and Macedonia. FHR was founded 2013 and has grown with profit since start. We have reached 42 million in turnover 2019 and we have more than 5000+ customers (mobile repair centers).
With 100% growth over the last 2 years, and over 49 million in sales in 2019, FHR has grown to be the best choice for service centers around Europe.
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Customer Success Manager
FHR is a Stockholm based start-up with a vision to be number one supply for mobile repair entrepreneur around the globe.
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